DuftkumpelsManufaktur Hamburg
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Only for a few — hand-filled in Hamburg · Made to order · 4–6 working days Instagram Account Cart DEENFR

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Shipping policy

Shipping and delivery costs

How do we ship?

We ship exclusively with Deutsche Post as Maxibrief/PRIO or by DHL parcel. Our shipping partner delivers your order directly to your home: fast and reliable. Shipping is by Maxibrief PRIO with proof of posting or, at your request, as an insured parcel with tracking and proof. All orders are therefore traceable or, at your request, insured, and can be tracked at any time.

How much are the shipping costs?

Most deliveries are free of charge; orders from €80 are shipped by DHL parcel for €7.90. This also applies to shipping to DHL Packstations. For orders from abroad (EU or third countries outside the EU) we charge a flat shipping rate of €29.90 with proof WITHOUT insurance.

How quickly will my order be shipped?


Once payment has been received in full, your order will be processed immediately.
Please note that some products are made to order – processing time can therefore be up to 5 working days.

As soon as your order is ready for dispatch, it will be shipped. Shipping time within Germany is 2–4 working days, for international deliveries 5–12 working days, depending on the destination country.

After dispatch you will immediately receive an e-mail with all relevant information and the tracking number.

How long does delivery take? How fast does DHL deliver?

Unless a different period is stated in the respective offer, goods are delivered in Germany within 2-4 working days by DHL/Deutsche Post, for deliveries abroad within the EU within 5–7 working days after conclusion of the contract (where advance payment has been agreed, after the time of your payment instruction). Please note that once the goods have been handed over to the parcel service we can no longer influence their progress.

Orders to countries outside the EU take 5-14 working days.

Please note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship the goods in one joint shipment unless we have agreed otherwise with you. In this case the delivery time is determined by the item with the longest delivery time you have ordered. We ship your order immediately upon receipt of payment.

Can I have my order delivered to a different address?

Would you like to have a product delivered directly as a gift to another address? No problem! You can change the delivery address during the ordering process. Alternatively, under "Your account" you can create several addresses in your address book and switch between them during the ordering process. Please note that with certain payment methods or where fraud is suspected we only deliver to the address on file (for example PayPal and invoice).

Delivery to a DHL Packstation

On request we are happy to deliver your order to your Packstation. You like to order but are rarely at home to receive your parcel? Then simply have your order sent to one of the 2,500 DHL Packstations across Germany and collect your parcel when it suits your schedule – simply with a mobile TAN (mTan) and customer card, 24 hours a day. The mTan required to collect the shipment is sent to you automatically by SMS when your shipment is placed in the Packstation.

Simply enter your Packstation details and preferred delivery location instead of your address when ordering, and the shipment will go to your Packstation.

If you are not yet a customer of the DHL Packstation service, you can register here. Please note: after registration it may take a few days until you receive your welcome kit with the customer card.

How can I track the status of my order?

When your order is shipped you will receive a shipping confirmation by e-mail. It contains a link with which you can track your order on the DHL website from dispatch. You can also track it manually here:

In the event of visible transport damage

If the shipment shows externally visible damage, you should immediately check the contents for completeness and, as far as possible, for flawless condition in the presence of the delivery agent. In any case, have a damage report drawn up immediately.

With your signature you confirm not only the acceptance of the goods but also the externally proper condition of the shipping packaging without visible defects. Claims for damages from transport damage are excluded in this case if you do not check the goods immediately in the presence of the delivery agent and, where applicable, record damage in a damage report to be issued by the delivery agent, or refuse acceptance of the shipment because of damage.